We can’t wait for you to experience our amazing products! All our products are packaged and shipped from our studio in Quitman, Texas. All orders are processed within 1-3 business days. Orders are processed, shipped, and delivered weekdays (Monday - Friday, excluding holidays).
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery are with USPS.
Shipping charges for your order will be calculated and displayed at checkout.
At Sophie and Rose, nothing makes us happier than a happy customer. We promise to do our very best to deliver excellent products and customer experiences, so rest assured we will do our best to make right any hiccups experienced along the way. With that said, here are a few things you might want to know:
You may cancel an order at any time prior to shipment.
If you are unsatisfied with any product you have received, you can return or exchange the unused product within 30 days after delivery.
We will also pay return shipping costs if the return results from our error (you received the incorrect or damaged item).
If you need to return an item, please contact us at info@sophieandrosesoaps or (903) 497-8353 with your order number and details about the product you want to return/exchange. We will quickly respond with instructions for returning items from your order.